Accessibility
How accessible livetwice.co.uk is, what we know is not good enough yet, and how to tell us when we have got it wrong.
Our aim
We aim to meet the Web Content Accessibility Guidelines (WCAG) version 2.2 at level AA. That is the standard used to judge whether a website is accessible under the Equality Act 2010.
We want everyone to be able to use this site, whatever they are using to browse it. That includes screen readers, keyboard-only navigation, voice control, and browsing at high zoom.
What we have done
- Every image carries a text alternative, so a screen reader can describe it.
- Text meets the AA contrast minimum against its background.
- The page works from the keyboard alone, and the element you are on is always visibly outlined.
- A “skip to content” link lets you jump past the navigation.
- Headings run in order, so you can navigate by structure rather than by scrolling.
- The page is laid out in landmarks, so you can jump straight to the main content.
- Animation and moving backgrounds stop if your device is set to reduce motion.
- The page reflows to 400% zoom without a horizontal scrollbar.
What is not right yet
We would rather tell you than have you find out:
- The background video on the home page has no captions. It carries no speech or informational audio — it is decorative and marked as such for screen readers — but if you would like the same information another way, please ask.
- We have not yet had the site tested by a third-party accessibility auditor or by people using assistive technology day to day. Our testing so far is automated plus keyboard and screen reader checks.
How we tested
This statement was last reviewed on 13 August 2026. The pages were tested with axe-core 4.10.2, by keyboard alone, and at 400% zoom.
Tell us
If you cannot use part of this site, or you need something from it in another format, email business@livetwice.co.uk and tell us what you were trying to do. We will get back to you within five working days. We would rather hear about it than not.
If you are not happy with how we respond, you can contact the Equality Advisory and Support Service, which gives free advice on disability discrimination in the UK.